Charges & Billing · Charge Troubleshooting

Missing Diagnosis #

A missing-diagnosis problem means a charge or claim requires diagnosis information that is absent or not correctly associated with the service line.

What to do #

1. Review the charge and its diagnosis list.
2. Confirm the encounter supports the diagnosis to be billed.
3. Add the appropriate diagnosis when it is legitimately documented.
4. Link the diagnosis to the applicable procedure line.
5. Save and recheck validation.

Verify before you finish #

• The diagnosis belongs to the encounter.
• The correct service line points to it.
• A diagnosis was not invented merely to clear validation.