Adding Payers

< 1 min read

Practice configuration · Insurance companies

Adding Payers #

Payer records are maintained on the Insurance screen with identity, contact, claim-format, EDI, and plan settings.

Add a payer #

  1. Select Billing > Insurance.
  2. Search for the payer before adding a record.
  3. Select Add.
  4. Enter Insurance Name and available contact details.
  5. Select Insurance Type when used.
  6. Review Fee Schedule, filing and appeal days, categories, claim formats, EDI connections, payer IDs, and plans.
  7. Verify the information against an approved payer source.
  8. Select Save.
Phoenix Insurance screen showing company details, categories, claim formats, EDI connections, payer IDs, plans, and participating providers

Before creating another record #

Search spelling variations, abbreviations, and related group names. Duplicate payers can split configuration across multiple records.

Do not guess or delete casually

Do not copy payer IDs, filing limits, claim formats, or EDI connections from a similar payer. Prefer the approved deactivation process; the effect of deleting a payer on existing records has not been verified.

Updated on September 18, 2026