Adding Coverage

< 1 min read

Insurance & Eligibility · Patient Coverage

Adding Coverage #

Add coverage to the patient’s selected case when a verified insurance policy needs to be associated with that patient.

What to do #

  1. Find and verify the patient and case.
  2. Select the insurance company already configured for the practice when applicable.
  3. Enter the patient-specific member ID, group, subscriber, relationship, plan, and applicable dates.
  4. Place the policy in the correct coverage order.
  5. Save and review the case.
Phoenix insurance details screen

Verify before you finish #

  • The policy belongs to the intended patient.
  • The payer and member identifiers match the source.
  • Coverage order is correct.

Important

The payer record and the patient’s policy are different records. Avoid creating a duplicate payer for one patient’s coverage.

Updated on September 30, 2026